Tag

CRM

2 articles tagged with CRM.

Custom CRM Development: Beyond Salesforce
Strategy December 5, 2025 · 10 min read

Custom CRM Development: Beyond Salesforce

When off-the-shelf CRMs fall short, build your own. Architecture, AI-powered features, integrations, and realistic cost expectations.

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Beyond Chatbots: Building Agentic Customer Support That Resolves Issues, Not Just Answers Questions
AI & Automation July 10, 2025 · 12 min read

Beyond Chatbots: Building Agentic Customer Support That Resolves Issues, Not Just Answers Questions

How agentic AI support systems go beyond FAQ chatbots to autonomously resolve customer issues - architecture, guardrails, and real cost-per-resolution data.

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